How We Get Started
From first contact to consistent quality—here's our onboarding process
Facility Walk-Through
We tour your space to understand layout, traffic patterns, and special requirements. Free consultation, no obligation.
Custom SOPs
We create detailed Standard Operating Procedures specific to your facility—no cookie-cutter checklists.
Team Training
Our staff receives 40+ hours of training plus facility-specific instruction before they ever clean your space.
Supervised Start
First week includes extra oversight and quality checks to ensure we meet your standards from day one.
Timeline: Most clients are fully onboarded within 7-10 business days
Office & Commercial Cleaning
Nightly/weekly programs that keep your workplace spotless and safe.
- Daily/weekly cleaning
- Restroom sanitation
- Common area maintenance
- Trash removal
Janitorial Services
Reliable, consistent, and accountable facility care.
- Comprehensive facility care
- Quality inspections
- Dedicated teams
- Custom SOPs
Floor & Carpet Care
Premium Add-onExtend the life and look of your floors.
- Strip & wax
- Carpet cleaning
- Floor buffing
- Stain removal
Window Cleaning
Premium Add-onStreak-free shine for a great first impression.
- Interior/exterior
- High-rise capable
- Streak-free results
- Safety certified
Post-Construction Cleanup
Premium Add-onTurnover-ready spaces after construction or renovation.
- Debris removal
- Deep cleaning
- Final polish
- Move-in ready
Supply Management
Premium Add-onNever run out again. We manage consumables for active clients.
- Inventory tracking
- Auto-replenishment
- Cost savings
- One invoice
Our Quality Assurance Process
Every service includes our corporate-grade quality standards
Trained Staff
40+ hours training minimum
Quality Checklists
Every service documented
Regular Audits
Ongoing inspections
Corrective Action
Immediate issue resolution
Proven Results
Real examples of how we've helped businesses in Western Massachusetts and Northern Connecticut achieve their facility goals.
Healthcare Facility Cost Reduction
A major healthcare facility in Springfield reduced their cleaning costs by 28% while improving patient satisfaction scores through our optimized cleaning protocols and supply management.
Zero Complaints Achievement
A corporate office in Hartford went from receiving weekly cleaning complaints to zero complaints over 6 months with our quality assurance program and dedicated account management.
Post-Construction Excellence
A manufacturing plant's post-construction cleanup was completed under budget and ahead of schedule, allowing them to resume operations 2 days early.
Our Service Area
We proudly serve commercial facilities throughout Western Massachusetts and Northern Connecticut, within a 50-mile radius of our West Springfield headquarters.
Primary Service Area
- Western Massachusetts
- Northern Connecticut
- 50-mile radius of West Springfield
Major Cities Served
- Springfield, MA
- Hartford, CT
- Worcester, MA
- New Haven, CT
Frequently Asked Questions
Are you insured and bonded?
- Comprehensive general liability insurance
- Workers' compensation insurance
- All staff undergo background checks
Do you provide cleaning supplies and equipment?
- All cleaning supplies included
- Professional equipment provided
- Optional: Supply Management service for consumables (paper, soap, etc.)
How do you ensure quality?
- Detailed checklists for every service
- Regular quality audits
- Corrective action within 24 hours
What is your onboarding process?
- 1. Comprehensive facility walk-through
- 2. Create custom SOPs for your space
- 3. Train our team on your requirements
- 4. Supervised cleaning for the first week
Can I get project/specialty work without a regular contract?
- No—project work requires an active cleaning contract
- Includes: floor care, windows, post-construction
- Why: Ensures proper scheduling & resource allocation